top of page
FAQ
-
How can I stay be informed about a restock of my favorite product?Customers will have the option to preorder any item that is out of stock. Due to the fact that I make everything by hand, and fresh to order, there are limited quantities in stock at a time. These items are likely to sell out fast since the stock is in short supply, but my desire is for everyone to be able to purchase whatever they want to! So, if something is out of stock, you will still be able to add that specific item to your cart, and your order will be added to the waiting list. Keep in mind that waitlists may be long, so it could take some time to get your order shipped out to you. I kindly ask that when an item is preordered and waiting for restock, that you would please give me up to 7-10 business days from the time you ordered your favorite product to cook, package, and ship it out to you. :) Other than that, please follow me on instagram! That's where I will be announcing all updates related to products and anything new that may be headed to the store very soon.
-
Why are things low in stock all the time?Until we're able to substantially and meet the demand of an ever-growing small business, these foods can only be made in limited capacity due to storage reasons. As soon as each product sells out, then we're able to purchase more supplies to begin to restock again. That is why we offer pre-ordering so that when something sells out, you will be able to join a waitlist and have your order on back-order. When that item on back order is fulfilled, then your product will be shipped to you.
-
How does "build your own gel food" work?Build your own gel food is for customers that require a specific recipe and also would like to purchase their gel foods in bulk. This is a wholesale option for hobbyists who make their own fish foods, but don't have the time to prepare it. By selecting the build your own option, you are agreeing to purchase 1 full gallon bag sized bulk of your custom recipe. After ordering the build your own option, within 24 hours I will reach out to you via email to request what ingredients you would like in your made-to-order gel food. Your bulk purchase price covers the ingredients and shipping you wish to use. Should you need more than a gallon bag sized bulk order, you can add multiple build your own selections to your cart to increase the size of your order. This option is not for casual hobbyists that only want a small amount of gel food to try. I encourage you to order one of the premade recipes to take the guesswork out and find a selection that your fish like best that way. The build your own option is for breeders, sellers and hobbyists with large amounts of wet pets who need specific foods to further their operational success.
-
Why is shipping so expensive?We charge a flat rate of $20 for shipping on all products due to the cost of packaging, dry ice, and other materials needed to ensure that your gel food or dried goods get to you in pristine condition. Due to the nature of these items being perishable, extra care has to be taken in packaging and preparing your shipment so you receive them in the high quality condition they are in when we ship them out in the first place. We care that your products are the best of the best, because that's what we advertise. In time, as our store grows and we are able to do more with profits, shipping prices will likely lower.
-
Why is 2-3 day shipping important for gel food?The nature of gel food is a shorter shelf life than that of your typical dry mixes, pellets, or fish flakes. Dehydrated and dried foods are made for convenience so that a fish keeper doesn't have to worry about an expiration date. However, upon delivery (unless you keep it frozen then the shelf life is limitless), refrigerated gel foods last at most about 2-3 weeks before spoiling. The great thing about gel food is that it's a balanced diet in a soft, easily digestible form for your fish to eat. It's also in a form that retains the highest nutritional content of all its ingredients. Putting your order through priority 2-3 day shipping ensures you will receive it in a timely manner and will be able to have it fresh for the longest duration possible.
-
Can you really eat this food yourself?Yes! All of what is in our fish foods is human grade, organic, high quality ingredients. There are no secret fillers or harmful preservatives that are added to these foods; what you see is what you get. However, unless you want to taste something that tastes, well, very fishy... or even eat worms depending on the recipe... we do not recommend actually eating these foods yourself. We've even had customer buy the veggie bites simply for themselves to add to rice meals and other things because it is pure 100% simple and plain dehydrated vegetables. So if there is anything you're going to eat, then let it be that. :P No. We're just kidding! Please don't eat these products for yourself they were designed for pets and we do not recommend eating them. However, eating them won't harm you.
bottom of page